Built by experts, shaped by you
Experience starts here
Every organisation we work with is different, but the challenges are familiar: too many systems, too much admin, and too little time for what really matters. That’s why our approach is simple. Listen first, design with you, and deliver technology that feels human.
Consultation
Consultation
We begin with conversations, not code. By understanding your current workflows, challenges and aspirations, we map where change will have the greatest impact.
Co-Design
Co-Design
Every solution is shaped with input from the people who will use it. Together, we design processes that simplify work for staff and create better experiences for the people you serve.
Delivery and Beyond
Delivery and Beyond
Onboarding is just the beginning. We stay with you post-launch to ensure adoption, integration and ongoing success. Real transformation is about people, not just technology.
Support and Care
Support and Care
With a blend of AI-powered responses and human expertise, Attekus Support Plus gives your teams timely, friendly assistance to help them deliver reliable, consistent experiences at every touchpoint.
See how we work
Our delivery approach: Onboarding and Support
Our approach starts with understanding your organisation, your people and the environment you operate in. Through structured discovery, we explore your current processes, challenges and goals, so we can configure to support your future-state operations and set you up for confident delivery.
See how organisations like yours use Attekus.
Onboarding
- Discovery and design: We listen first, mapping your requirements and user needs so Attekus fits your organisation from the start.
- Configuration and training: Our experts set up and customise the solution while equipping your team with practical skills and clear documentation.
- Smooth go-live: Structured milestones, transparent timelines and responsive support so everyone is ready and confident when you launch.
Attekus Support
- Instant responses: An AI assistant handles routine queries like bookings, event registration and ticketing in real time.
- Smart escalation: If something needs deeper investigation, the AI routes it to a locally based, Attekus support specialist within minutes.
- Measurable quality: With a 95% completion rate target and 85% CSAT goal, we’re committed to reliable outcomes and satisfied customers.
Additional Services
Attekus Academy
Attekus Academy
Give your team the skills and confidence to get the most out of Attekus. The Attekus Academy provides on-demand, self-paced learning programs covering every Attekus product, designed to help staff build capability, stay current and learn in a way that fits their schedule.
Key benefits:
- Access a full library of interactive, self-paced training
- Licenced per named user, with the flexibility to reassign seats as staff change
- Standardised course content designed for consistency across teams
- Upgrade licence packs anytime as your training needs grow
Application Managed Services (AMS)
Application Managed Services (AMS)
Application Managed Services gives you guaranteed access to Attekus experts each month to support continuous improvement, optimisation and change once your products are live. It’s a flexible subscription model that helps you scale capability without adding internal headcount.
Key benefits
- Dedicated monthly capacity: Use your subscribed hours across configuration, reporting, system health and improvements
- Flexible by design: Scale hours up or down as demand changes, and bring hours forward when priorities shift
- Reduced risk and reliance: Less dependency on key individuals, with consistent access to Attekus expertise
- Operational confidence: Keep your system optimised while your teams focus on core delivery
Support Plus
Support Plus
- Attekus supports external users on your behalf
- Reduces inbound queries for your staff
- Enhances customer experience across bookings, events, ticketing and appointments
Attekus by the numbers
Critical statistic
140+
Customers across Australia
and New Zealand
Critical statistic
1M+
Bookings made
5+ internal customer systems
retired through implementing Attekus
Trusted by
Ready to change your experience?
Real transformation starts with a conversation. Let’s explore how we can simplify the way your organisation works today and reimagine the experiences you deliver tomorrow.
