Every customer, in one connected view
Every booking, event or appointment starts with a customer, whether it’s an individual, a business, a school, an association, a community group or a commercial hirer. Attekus Customer brings their entire relationship with your organisation into one place. It’s the central hub within the Attekus Enterprise Solution, giving you a single, connected view of every customer you support.
From customer relationships and communications to financial and debtor management and a self-service portal, staff gain clarity, leaders gain oversight, and customers get a more consistent, professional experience at every interaction.
Ideal for:
- Councils managing residents, clubs, hirers and local groups
- Education providers managing students, staff, faculty and external participants
- State and federal government agencies serving citizens, clients and stakeholders
- Associations managing members, attendees and event registrants
- Commercial venues managing hirers, ticket buyers and corporate clients
- Any organisation needing a single, reliable source of truth for customer information
Works with:
- Attekus Payments: track payments, refunds, bonds and balances directly connected to each customer record
- Email and SMS: send confirmations, reminders and updates automatically
- Attekus Platform Services: handles reporting (Analytics & Insights on Microsoft Power BI), task and workflow management (Tasks & Workflow), identity management (Single Sign On via Microsoft Entra ID or Okta) and integration with your existing finance and ERP systems.
Trusted by
Customer Relationship
Customer Relationship
Create and manage customer records for individuals or organisations, with a single view of all interactions across bookings, events, ticketing and appointments.
Self-Service Portal
Self-Service Portal
Give customers a web portal where they can make payments, amend bookings, view their complete transaction history (bookings, tickets, payments, credits and refunds) and see their current account balance, all subject to your organisation’s configuration rules.
Communications (Email and SMS)
Communications (Email and SMS)
Send automated or manual messages through email or SMS, using flexible templates for confirmations, reminders, updates and attachments, all logged in the system.
Financial and Debtor Management
Financial and Debtor Management
Record and track all financial transactions linked to bookings, events and ticketing, giving staff and leaders visibility over payments, charges and outstanding balances.
Case Study: Waikato District Council
Waikato District Council services a large and diverse region of more than 400,000 hectares, encompassing rural, coastal and growing urban communities. With over 2,400 kilometres of roads and key towns including Raglan, Huntly and Ngāruawāhia, the district supports a dispersed population within close proximity to one of New Zealand’s largest population centres, requiring scalable systems that enable equitable community access and efficient service delivery.
The hub that powers every product
Attekus Customer underpins the Attekus Enterprise Solution: Attekus Bookings (formally Attekus Bookable), Attekus Events, Attekus Ticketing, Attekus Payments, Attekus Intelligence, Attekus Appointments and Attekus Platform Services. By centralising customer records, finance and communications, it creates a single source of truth that delivers consistency across your organisation.
Frequently Asked Questions
Is Attekus Customer a CRM?
Is Attekus Customer a CRM?
Attekus Customer is the customer relationship hub within the Attekus Enterprise Solution. It functions as a CRM for organisations whose customers are residents, members, students, hirers, ticket buyers and community groups. It includes Customer Relationship (records and interactions), Communications (email and SMS), Financial and Debtor Management, and a Self-Service Portal. It is built for the public sector and adjacent organisations rather than commercial sales pipelines.
What is the Attekus Customer Self-Service Portal?
What is the Attekus Customer Self-Service Portal?
The Self-Service Portal is a web portal where your registered customers can make payments, amend bookings, view their complete transaction history (bookings, tickets, payments, credits and refunds) and see their current account balance. Configuration rules let your organisation control what actions are available. The portal reduces inbound customer service queries and gives customers immediate self-serve access to the information they need.
Who uses Attekus Customer?
Who uses Attekus Customer?
Attekus Customer is used by councils (managing residents, clubs, hirers and community groups), state and federal government agencies (serving citizens and stakeholders), education providers (managing students, staff and external participants), associations (managing members and registrants) and commercial venues (managing hirers and ticket buyers). The customer types differ; the underlying capability is the same.
Does Attekus Customer include tasks, reporting and analytics?
Does Attekus Customer include tasks, reporting and analytics?
Task management, reporting and analytics now sit within Attekus Platform Services (as Tasks & Workflow and Analytics & Insights respectively), connected to Attekus Customer through shared data. This separation reflects how the Attekus Enterprise Solution is architected: Customer holds the customer relationship and transaction record; Platform Services handles cross-product workflow and analytics.
How does Attekus Customer connect to bookings, events, ticketing and payments?
How does Attekus Customer connect to bookings, events, ticketing and payments?
Every booking, event, ticket sale and payment links back to the customer record automatically. Staff see the full picture of every customer interaction across the Attekus Enterprise Solution. Customers see their complete history through the Self-Service Portal. There is no separate CRM to integrate with the booking system; it is one connected system.
Can Attekus Customer integrate with our existing finance system?
Can Attekus Customer integrate with our existing finance system?
Yes. Attekus Platform Services handles direct integration with finance and ERP systems including TechnologyOne, Civica, Microsoft Dynamics, Oracle, SAP and others. Financial transactions tracked within Attekus Customer flow through to your finance system on your schedule. Payments are processed through Attekus Payments.
Ready to build stronger customer connections?
Attekus Customer helps you understand every person you serve, empowering your teams to communicate, support and deliver with confidence. Attekus Customer is one of the products within the Attekus Enterprise Solution.
