Mosman Council
Increasing revenue and reducing manual workload with Attekus Bookable
Customer Profile
How Mosman Council transformed a highly manual venue hire process into a streamlined, self-service experience – improving outcomes for staff, finance, and the community.
Watch the case study
Why Watch This Case Study
In this short webinar session, Mosman Council shares:
- What wasn’t working with their previous booking approach
- The operational and financial impact of moving to self-service
- How Attekus Bookable reduced manual effort while increasing revenue
- What they’re doing next to further automate and scale
If you work in government, this is a practical, real-world example of what’s possible.
Council's Challenge
Before implementing Attekus Bookable, Mosman Council was managing bookings and venue hire through a process that was highly manual and resource intensive.
Bookings typically involved:
- 4–5 email exchanges per booking
- Manual data entry by council staff
- Finance generating invoices only when requested
- Payments processed separately and often in arrears
This resulted in:
- High internal touchpoints across teams
- Delays for customers
- Limited visibility and reporting
The system in place simply wasn’t designed for the realities of local government.
The Approach
Mosman Council implemented Attekus Bookable to modernise their venue hire process and deliver a better experience for both staff and customers.
- The focus was on:
- Online self-service booking and payment
- A single source of truth for bookings and reporting
- Expression of Interest workflows for seasonal and regular hirers
- Reducing manual handling across bookings, finance, and approvals
Tangible Outcomes (first 12 months)
Since going live, Mosman Council has achieved measurable results:
- 35% increase in income
- Reduced administration requirements and manual handling
- Reduced staffing by 1 FTE through process efficiency
- Instant reporting dashboards for executive visibility
- Regular, seasonal hirers now submit l bookings online via Expression of Interest, significantly reducing follow-up workload
These outcomes have enabled teams to focus less on processing bookings and more on delivering value to the community.
Looking Ahead
Mosman Council is continuing to expand their use of Attekus Bookable, including plans for:
- Automated oval floodlight integration (turn on/off based on bookings)
- Automated PIN code access
- Rollout to additional council areas such as libraries, art galleries, market stalls, and more venues
Listen to your colleagues who care deeply about the experience they deliver.
This isn’t theory – it’s council-to-council insight, shared openly.
Talk to the people who care about the experience you deliver.
If you’re exploring ways to:
- Reduce manual booking workloads
- Improve visibility and reporting
- Increase revenue without increasing complexity
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