City of Logan
KRANK and Active & Healthy Community Programs
Customer Profile
The City of Logan is one of Queensland’s largest and fastest-growing local government areas, delivering a wide range of community programs designed to support active and healthy lifestyles.
Programs such as KRANK and Active & Healthy attract high participation from residents of all ages, requiring efficient systems to manage registrations, communications, and program delivery at scale.
With thousands of participants engaging in these initiatives, the council needed a more streamlined and accessible approach to managing registrations and reducing reliance on manual processes.
Watch the case study
Why Watch This Case Study
This case study is particularly relevant for councils and organisations looking to:
- Digitise large-scale community program registrations
- Reduce reliance on paper-based processes
- Improve accessibility for participants
- Streamline administration for high-volume programs
- Deliver a better end-to-end registration experience
Council's Challenge
Managing registrations for large community programs involved significant manual effort and reliance on paper-based systems.
Key challenges included:
- Processing thousands of paper forms
- High administrative workload for council staff
- Inefficient activity listing and communication processes
- Friction for community members registering for programs
- Difficulty scaling operations as participation increased
This created inefficiencies internally and barriers for community engagement.
The Approach
The Approach
City of Logan implemented Attekus’ Event Registration & Ticketing as the central platform for managing KRANK and Active & Healthy programs.
The approach included:
- Digitising program listings and registrations
- Centralising all activities into a single platform
- Streamlining the registration process for participants
- Reducing reliance on paper-based workflows
This created a more accessible and scalable system for both the community and council teams.
The Results
The new system delivered significant operational improvements:
- Eliminated over 14,000 paper forms through digitised registration and centralised program management
- Improved accessibility and ease of registration for the community
- More efficient management of program listings and bookings
- Streamlined end-to-end registration process
- Scalable platform to support future program growth
Key Learnings
Digitalising high-volume processes can unlock immediate and measurable impact.
City of Logan demonstrated that:
- Removing paper-based workflows significantly improves efficiency
- Centralised systems enhance both user experience and operations
- Scalable platforms are critical for growing community programs
What’s Next
With a digital-first system in place, the City of Logan is positioned to:
- Expand and scale community programs more efficiently
- Continue improving the participant experience
- Leverage data insights to optimise future program delivery
Talk to the people who care about the experience you deliver.
If you’re looking to:
- Consolidate bookings across teams and venues
- Improve payment flexibility and reduce refund friction
- Strengthen governance and reporting without adding admin
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