City of Greater Dandenong
Consolidating bookings and events into one enterprise platform
Customer Profile
How the City of Greater Dandenong consolidated bookings, events and customer data to a single enterprise system – reducing manual work and improving consistency and delivering a better experience for the community and staff.
Watch the case study
Why Watch This Case Study
Hear directly from council peers who’ve led large-scale consolidation.
In this session, Greater Dandenong shares:
- What happens when bookings and events live across multiple legacy systems
- Why consistency and visibility became critical at scale
- How online Expressions of Interest transformed regular hirer workflows
- What they learned during implementation — and what they’d do differently
If you work in local government, government, or education, this is a practical, real-world example of what’s possible.
Council's Challenge
Before Attekus Bookable, Greater Dandenong was managing bookings and events across multiple outdated systems, supported by heavily manual processes.
This resulted in: Inconsistent booking procedures across venues
- Customer data duplicated across systems
- Heavy reliance on emails, paper forms and Outlook calendars
- Limited reporting and poor visibility of utilisation
- Finance teams needing to cross-check data across multiple systems
The experience varied by venue and service, creating inefficiency for staff and friction for customers.
The Approach
Folllowing a full tender process, Greater Danenong selected Attekus Bookable as an enterprise solution adopting modules for:
- Bookings
- Event management
- Event registration and ticketing
- Central customer records
The goal was to replace fragmented systems with a single source of truth that could scale across council while supporting different venue and event complexities.
Tangible Outcomes
Attekus Bookable is now live across:
- 22 cultural and community venues, including theatres, community hubs, halls and staff-only internal rooms
- Event and program registrations, including theatre shows, arts and cultural programs, library and community hub programs, and heritage tours
A major improvement came from online Expressions of Interest, allowing regular hirers to submit full-year booking requests.
- Staff can now process annual bookings in five minutes
- This has saved significant administrative time for both council teams and hirers
- Regular hirers gain ownership and clarity over their bookings
What’s Next
Greater Dandenong is continuing to expand its use of Attekus Bookable, with plans to include:
- Sporting facilities
- Community bus bookings
- Busking permits
- Staff RSVPs and internal events
- Community event applications
- Gift vouchers
- Display screen integrations across venues
Talk to the people who care about the experience you deliver.
If you’re looking to:
- Replace multiple booking and event systems
- Standardise processes across venues and teams
- Reduce manual workload while improving visibility
Related case studies
City of Armadale
Read how the City of Armadale moved from a heavily manual booking process to a modern online service with Attekus Bookable, giving clubs and community groups more visibility and control, while significantly reducing internal workload.
Mosman Council
Read how Mosman Council transformed a highly manual venue hire process into a streamlined, self-service experience.
