Australian Federal Government Statutory Authority
Customer Profile
Organisation: Australian Federal Government Statutory Authority
Sector: Federal Government
Location: National
Solution: Attekus Bookable and TechnologyOne
The Challenge
A national federal government agency responsible for delivering specialised internal training was operating on a heavily manual booking process built around a legacy Access database and Excel spreadsheets.
Course setup, registrations, approvals, and invoicing were disconnected and labour-intensive. Finance workflows were handled offline, requiring significant manual intervention across teams. End-to-end processing timelines extended to up to 140 days, limiting visibility, increasing risk, and constraining the agency’s ability to scale.
The Solution
Attekus implemented Bookable as a secure, end-to-end booking solution tailored for government training workflows.
Key capabilities included:
- Integration withTechnologyOne to automate finance and invoicing processes
- Online automation of course setup, registration, and billing
- Transparent pricing to support CFO-level planning and forecasting
- Dedicated implementation support with no hidden fees or CPI surprises
“We’ve gone from a 140-day process to 70 days. Invoice processing alone used to take up to three days per course – it’s now automated. Attekus Bookable has propelled us into the 21st century.”
Chief Financial Officer, Australian Federal Government
The Results
The agency achieved measurable operational and financial improvements within its training function:
- Processing time reduced by 50% from 140 to 70 days
- Automation reduced invoice processing time from 2-3 days to zero
- Modern interface has reduced participant complaints, support requests and improved user satisfaction
- Finance team no longer required to chase payments or reconcile data
- The agency can now scale course delivery without increasing administrative headcount.
What’s Next
The agency is expanding its use of Attekus Bookable to support additional internal programs and workflows. As part of a broader federal shift toward SaaS-based platforms, this initiative underpins a long-term commitment to modernising service delivery while maintaining strong governance and financial control.
Discover how Attekus Bookable supports organisations to modernise service delivery and reduce administrative complexity.
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